These situations and question are not uncommon for students living off campus and are actually are the norm. The issue is how do you go about solving the problem… First and most importantly, as a resident of an off-campus community “ALL” concerns need to be address to the management of the community you live. Both the University of North Texas and this website’s administrative offices receive calls frequently asking us to solve a problem. Simply stated, we are out of the loop and neither the university nor the website can help you. Once you sign your lease agreement/contract, you are a legal resident of the community and all issues need to be addressed and resolved with the management of your community. If you are not satisfied, you can address the issue with the parent company or owner of the apartment community. Ask a community representative for the owner or management fee companies customer service number or email. Again, the solution lies with management of the apartment community, not with the UNT Housing and Residents Life.